Troubleshoot maintenance work orders 24/7
Troubleshoot maintenance work orders 24/7
Troubleshoot maintenance work orders 24/7
31% of residents would stay if the PM were more responsive to maintenance requests (Source: Buildium)
31% of residents would stay if the PM were more responsive to maintenance requests (Source: Buildium)
Most* maintenance requests come in after hours. Don’t keep residents waiting.
Most* maintenance requests
come in after hours.
Don’t keep residents waiting.
After Hours:%
1
2
3
4
5
6
7
0
After Hours:%
1
2
3
4
5
6
7
0
After Hours:%
1
2
3
4
5
6
7
0
*based on data from over 5k maintenance requests
The results speak for itself.
Setup your maintenance process for success. Increase resident, owner and staff satisfaction
What does the Maintenance AI do?
The Maintenance AI instantly acknowledges every request, checks it for completeness, asks smart follow-up questions to capture the details vendors and staff need (photos, videos, access, urgency, symptoms), and then routes/assigns the work order to the right person. Issues get solved faster with fewer back-and-forths.
How does the Maintenance AI handle emergency requests?
Maintenance AI recognizes emergency situations in real time and immediately escalates them using your predefined protocol - collecting critical details, alerting the right people, and triggering the next steps without delay.
What type of issues does the Maintenance AI handle?
Maintenance AI is trained on real property-management maintenance workflows and can triage day-to-day requests across major categories such as HVAC (no heat/AC, thermostat issues, airflow problems, unusual noises…), plumbing (leaks, clogged drains, running toilets, low water pressure, water heater concerns…), electrical (outlets not working, tripped breakers, lights/fans, GFCI resets, smoke/CO alarm issues…), appliances (dishwashers, fridges, ovens/ranges, washer/dryer troubleshooting and common resets), and general property issues (locks/keys, doors/windows, pests, signs of water intrusion, exterior/yard items where applicable…). It can also handle resident concerns and complaints like noise, odors, neighbor issues, or safety concerns. The AI captures the right context and routing to the correct team. For every request, it asks smart follow-up questions, collects photos/videos and access details, evaluates severity and urgency, and recommends the best next step (self-fix guidance, monitoring, scheduling a vendor, or emergency escalation) so techs arrive prepared and your staff spends far less time chasing information.